Michael Kwak is a Service Delivery Analyst Specialist at FIS since October 2022, with extensive experience in IT operations and problem management. Previously served as an ITO Problem Management Engineer at Smarsh and Micro Focus, where responsibilities included application management and operations support for the Digital Safe product suite. Michael's career also includes roles at Hewlett Packard Enterprise and HP Autonomy, where leadership positions were held in regional operations support. Early career experience includes a role as an ITS Help Desk Technician at Loyola University Chicago. Michael holds a degree from Loyola University Chicago, completed in 2014, and a high school diploma from Providence Catholic High School, obtained in 2010.
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