Mike Jackson is an experienced professional with a diverse background in customer service, sales, and dispute resolution. Currently serving as a Merchant Dispute Specialist at FIS since February 2020, Mike aids merchants in navigating disputes, providing education on response strategies. Prior roles include Inside Sales Specialist at Allconect, Claims Specialist at State Farm®, and Collections Specialist at Convergent Solutions. Additional experience encompasses customer service positions at Donnelly Communications, Comcast, FedEx, and Corporate Courier, where Mike demonstrated strong customer engagement and problem-solving skills. Educational background includes attendance at Northside High, Dekalb College, and Georgia State.
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