Patrick Horace is a seasoned professional in IT service delivery with extensive experience in ensuring strong customer relationships. After earning a master's degree in Management Information Systems from Georgia State University in 2013, Patrick joined Verizon Telematics as a Technical Analyst, where they focused on monitoring system health and improving documentation practices. Currently, Patrick serves as the Regional Lead at FIS, where they oversee the Americas, managing a team of Service Delivery Managers and ensuring compliance with customer expectations and service level agreements.
Location
Roswell, United States
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