Raushan Kumar is an aspiring Service Delivery Manager with over 19 years of experience in end-to-end service delivery for SAP applications. Currently serving as a Senior Manager in Service Delivery at FIS, they direct IT functional support projects for over 300 US banks, enhancing service delivery in alignment with ITIL standards. Previously, Raushan held various positions, including Senior Infrastructure Engineer at Mphasis and Software Engineer Senior Analyst at Accenture, where they contributed to system reliability and improved performance metrics. Additionally, Raushan has pursued education at the Indian Institute of Management Raipur.
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