Sumant Anantharam is an experienced Service Delivery Manager with over 8 years in IT Service Management and Business Operations, predominantly in FinTech and SaaS sectors. Currently pursuing an MBA at Edinburgh Napier University, Sumant has successfully led high-impact service delivery programs, focusing on SLA/KPI governance and process improvement. Previous roles include Business Systems Analyst at Just Energy and Client Services Consultant at FIS, where they improved operational efficiency and managed critical projects. Sumant's expertise includes incident, problem, and change management, leveraging tools such as Jira and ServiceNow to ensure service excellence and stakeholder satisfaction.
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