William Mercado is a Network Engineer at FIS, specializing in incident, problem, and change management as well as network infrastructure for financial firms. They have served as a Sr. Technical Support Engineer at SunGard Global Trading since 2004, and previously held roles in technical support and engineering at S1 Corporation, Davidge Data Systems, and NYNEX. William earned a B.T. in Telecommunications Engineering from New York City College of Technology and an A.S.S. in Electrical Engineering Technology from Queensborough Community College.
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