Swapnil Guha

Swapnil Guha is an experienced IT professional currently serving as an IT Support Specialist at FiscalNote since July 2022, where Swapnil leads Tier 1-2 IT support operations for a diverse user base across Windows and macOS platforms. Responsibilities include managing service tickets with Zendesk and Jira, ensuring SLA compliance, and improving response times. Prior to this role, Swapnil worked as an IT Lifecycle Management System Administrator at Better from February to June 2022 and spent nearly a decade as an IT Analyst at Tata Consultancy Services from September 2012 to February 2022. Swapnil holds a Bachelor of Technology degree in Electromechanical Instrumentation from SRM IST Chennai, completed in June 2012.