Akhila A is a seasoned IT professional with 8 years of experience, specializing as a ServiceNow Developer with over 6 years dedicated to ITSM, ITOM, CMDB, HRSD, and ITAM modules. Currently serving as a Senior ServiceNow Developer at Fiserv since 2024, Akhila has significantly contributed to enhancing IT operations through the design and implementation of CMDB Workspaces and automated CI lifecycle management processes. Previously, at TheKey, Akhila led transformative initiatives in asset lifecycle management, while tenure at Plumsoft involved the development and customization of various ITSM modules to streamline business processes. Akhila is pursuing a Master's degree in Cybersecurity at the University at Buffalo, underscoring a commitment to continuous learning and digital transformation in the IT sector.
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