Brook Randolph is a technology executive with over 30 years of experience in contact center technology, AI, and CRM innovation. Currently serving as Vice President of Contact Center Technology at Fiserv, they lead initiatives focused on AI-powered automation and customer experience enhancement. Previously, Brook held the position of Director of Contact Center Technology at Fiserv for two decades, managing a complex IVR environment and overseeing numerous high-impact projects. Their early career included engineering a multifunctional IVR environment at First Data Corporation, which laid the foundation for their expertise in operational excellence and digital transformation.
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