Charlene R. has extensive experience in project and service delivery management within the IT and telecommunications sectors. Beginning as a Service Delivery Manager at Vonage from September 2006 to February 2013, Charlene managed communications for business customers and vendors on various IT projects. Subsequent roles included IT Project Lead at Aeropostale overseeing store systems POS applications, and IVR Project Manager at Mitchell Martin Inc. Charlene further advanced to Senior Technical Project Manager at Microsoft + Nuance and ADP, demonstrating expertise in both waterfall and agile methodologies. Currently serving as IT Project Manager III and Sr. Technical Project Manager at Fiserv, Charlene holds an Associate's degree in Networking and Data Engineering from Chubb Institute and a degree in Business Administration and Management from Passaic County Technical Institute.
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