Connie Lam is a Knowledge Management Specialist at Fiserv, with a diverse background in learning management systems and technical writing spanning over two decades. Prior experience includes serving as a Learning Solutions Technology Manager at IQVIA, where Connie implemented and managed an LMS platform while enhancing user experiences through support for product training and technical writing teams. Additional roles include Training Coordinator at Langan Engineering & Environmental Services, Teacher Support Aide and Kindergarten Aide at Livingston Public Schools, and various positions at ADP, where expertise in learning systems and technical documentation was developed. Connie's career began at Bear Stearns & Company as a Senior Technical Writer and Web Content Administrator, contributing to the design of online help systems and improving website usability. Connie holds a Bachelor of Science degree in Technical and Scientific Communication from Rensselaer Polytechnic Institute.
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