Dawn Merced is a Director of Agile Transformation at Fiserv, where they guide agile coaches and scrum masters in leveraging CI/CD pipelines, Lean practices, and the DevOps framework. Previously, Dawn served as a VP at Chase from 2010 to 2020, focusing on strategic initiatives across large technology teams. With over 15 years of experience in project and program management, Dawn has established a reputation for transformational leadership, driving operational efficiency, and enhancing collaboration across enterprise technology environments. They are committed to continuous improvement and delivering excellence in business processes and team dynamics.
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