Derek Humes has extensive experience in client services and team management within the financial services sector, primarily at Bank of America Merchant Services. Humes held various leadership roles, including AVP and Client Services Manager, overseeing teams that provided technical support and customer service to high-volume merchants. Significant achievements include managing projects for merchant terminal upgrades to ensure compliance with industry standards and creating a Customer Service team that achieved a 50% productivity increase. Currently serving as Senior Client Services Manager at Fiserv, Humes continues to develop and mentor high-performing teams while supporting Small Business and Client Managed portfolios. Educational background includes AA degrees in Business Management from Eastern Washington University and General Studies from Spokane Falls Community College.
This person is not in the org chart
This person is not in any teams
This person is not in any offices