Ed Richmond

Ed Richmond is a Client Technical Support Professional at Fiserv since November 2023, with extensive experience in customer service and technical support roles primarily at Verizon from July 2006 to September 2022. As a Senior Manager, Ed led a team of over 120 personnel focused on enhancing new customer onboarding experiences, leveraging diverse expertise in customer service and credit risk assessment. Previous roles include Customer Service Lead Supervisor and New Employee Experience Lead Supervisor, where Ed contributed to operational oversight, team performance, and training new hires. Ed's early career involved managing call center representatives and achieving significant productivity improvements and cost savings. Educational qualifications include a Bachelor of Business Administration from Strayer University and an Associate of Arts from Cape Fear Community College.