Ida M. is an experienced operations professional with a strong background in leading and managing sales support teams within the financial services industry. Currently serving as Director of Operations at Fiserv since April 2014, Ida M. oversees day-to-day operations, focusing on strategic leadership, pricing, contract compliance, and performance reporting. Prior roles include Senior Director of Operations at First Data Merchant Services and a variety of management and training positions at First Data Corporation, where responsibilities encompassed onboarding, training, and team management. Ida M. holds a Master of Science in Business Management with a concentration in Leadership Development from Nova Southeastern University and a Bachelor of Science in Business Administration from Fort Lauderdale City College.
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