Patrick Allen

Patrick Allen is currently a Training and Education Coordinator for the City of Seattle, where they play a key role in developing training materials and implementing innovative solutions like the Customer Self-Service Portal for Seattle Utilities. Previously, Patrick served as a Technical Trainer at Fiserv, achieving high customer satisfaction while delivering training for major product launches. From 2005 to 2012, they worked as a Senior Trainer at JPMorgan Chase, focusing on compliance reporting and training effectiveness, and earlier held the position of Training Specialist at PEMCO, where they established a successful fraud detection call center. Patrick's educational background includes studies at the University of Washington and a high school diploma from Rainier Beach High School.