Rema Kumar has extensive experience in software engineering and site reliability management, beginning as a Software Engineer at Walker Interactive Systems from June 1997 to February 2000, followed by roles at Rare Medium Inc. as Team Lead Manager from April 2000 to December 2000. At Fiserv, a tenure began in February 2019 with the position of Major Incident Manager, focusing on rapid incident resolution and automation for improved service reliability, and continued as a Site Reliability Engineering Manager from January 2021, emphasizing operational excellence in system reliability. Rema Kumar holds a Master's degree from the University of Mumbai and is recognized as a certified ITIL practitioner and leader, with a strong commitment to service improvements and Agile methodologies.
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