Russ Shepherd

Russ Shepherd has extensive experience in technical product support and data analysis, primarily with Fiserv since July 1997, where the role focuses on Falcon 4 and Falcon 6 support, including start-ups and migration management. Previous positions include serving as an Application Boarding Specialist and Technical Product Support Specialist at First Data Merchant Services and First Data Corporation, respectively, with responsibilities encompassing data collation, business intelligence, and SQL database interrogation. Notably, Russ has held various roles within First Data, from Incident/Problem/Change Analyst to Assistant Project Manager, contributing to the development of fraud detection tools and process improvement initiatives. Education includes attendance at Seetec College and local high schools, with technical experience beginning as a Trainee Network Engineer at A & K Office Products LTD.