Susan Bruce

Susan Bruce is an experienced Information Technology Project Leader and Scrum Master currently serving as a Senior IT Project Manager at Fiserv, where they lead a migration effort to Azure cloud using Agile/SAFe methodologies. With a background that spans over three decades in various roles—including as a Marketing Specialist, Web Editor, and Sr. Business Systems Analyst—Susan has consistently demonstrated the ability to manage cross-functional teams and ensure project objectives align with stakeholder expectations. They hold multiple certifications including an MBA and several Agile-related designations, and are committed to continuous improvement and mentoring within their teams. Susan's successful project implementations often involve optimizing user experiences for health insurance portals and enhancing team collaboration through effective communication.