Trudy Sharma

Trudy Sharma is currently an Associate Director at Pine Labs, bringing over 21 years of experience in BPO, Customer Service Management, Process Management, Quality Audits, RCA & Compliance, and Escalation Management. Trudy has a strong track record in enhancing customer satisfaction and retention through strategic process improvements and operational excellence. They have successfully led teams and developed Standard Operating Procedures, significantly improving service delivery and client relationships. Trudy is also pursuing an MBA in Marketing at K.J. Somaiya Institute of Management, further enhancing their expertise in the field.