James M. is a skilled team lead specializing in ERP banking and SaaS, with extensive experience in problem management and application support. They have held various roles, including Technical Problem Manager at PayPal and Senior Application Support Analyst at FISPAN, where they focused on incident response and continuous improvement. With a background in agile project management and application performance monitoring, James has demonstrated a commitment to enhancing system reliability and user satisfaction across multiple companies, including SAP and the National Treasury Management Agency. They hold a Bachelor of Science in Multimedia, Game, and Interactive Media Design from Dorset College Dublin.
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