Thomas Horner is a dynamic and creative senior professional with over 20 years of experience in contact center environments across banking, energy, and financial services. They have held leadership roles such as Head of Planning at Fitch Learning and Lead Resource Planning Manager at Metro Bank, and have demonstrated expertise in operations, resource planning, and business process optimization. Throughout their career, Thomas has been recognized for their ability to collaborate effectively in matrixed organizations and drive strategic priorities. They value customer success, empowerment, and relentless optimization, and enjoy cooking, F1, and spending quality time with family in their spare time.
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