Zhen Chen is an experienced professional in application support and customer service, currently serving as an Application Support Engineer at Fitch Solutions since January 2020, following roles as Senior Customer Service Specialist and Customer Service Specialist. Prior to Fitch Solutions, Zhen held positions at Intercontinental Exchange from November 2013 to January 2020 as a Client Support Analyst and Operations Analyst. Zhen’s earlier experience includes a role as a Research Analyst at S&P Global and as an Application Support Analyst at J.P. Morgan. Zhen graduated with a Bachelor of Arts in Communication from the University at Buffalo.
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