Megan MacAluso

Megan Macaluso is a seasoned professional with extensive experience in customer success, consulting, and operational strategy. Currently serving as Co-Founder and Principal Consultant at Five Foxes, Megan focuses on journey mapping, leadership development, and digital strategy support. Previously, Megan held leadership roles at BioRender and OneTrust, driving customer success, retention, and growth through the implementation of scalable solutions and customer experience enhancements. Additionally, Megan has a strong background in managing customer success operations at ESG and ServiceSource, where strategic initiatives led to improved customer satisfaction and company growth. Holding degrees in English/Film Studies from the University of Colorado Denver and having completed executive education at MIT Sloan, Megan combines a creative background with a robust skill set in operational excellence and strategic development.