Franklin Philip

Franklin Philip is a Senior Training Manager with over 16 years of experience in the BPO industry, specializing in Customer Service, Training Management, and Leadership Development. Currently, they serve as the Senior Manager of Training at FiveS Digital, where they continue to enhance business performance through tailored training processes. Franklin has previously managed training at organizations such as Startek and Teleperformance, and they hold experience in various roles, including Master Trainer and Deputy Manager Training at Conneqt Business Solutions Limited. Their expertise in delivering impactful training programs is complemented by a strong focus on team productivity and client satisfaction across multiple industries.