Alex Langford has extensive experience in workforce optimization systems, currently serving as a Manager at Five9 since October 2016, where previous roles included Team Lead, Sr. Systems Engineer, and Systems Engineer in the WFO department. Prior to Five9, Alex worked at Verint from May 2013 to July 2016 as a Systems Engineer in a Professional Services capacity, implementing Quality Monitoring and Call Recording solutions for major call centers across various industries. Alex's earlier career includes a Systems Admin role at Empower Software Solutions from August 2007 to April 2013, following the acquisition of Unitime Systems, and a position as a Network Tech at EPOS Technology Group from 2001 to 2007. Alex holds a degree from the University of Colorado Boulder.
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