Allie Doss is an experienced Workforce Engagement Management (WEM) Manager with a strong background in Senior Project Management within the information technology and services industry. With over 15 years of leadership in Workforce Optimization (WFO) and contact centers, Allie has a proven track record in driving complex implementations and aligning cross-functional teams to achieve impactful customer outcomes. Known for coaching and mentoring high-performing teams, Allie's expertise includes strategic program delivery, requirements analysis, and deep technical knowledge in WEM solutions such as Verint and NICE. Allie holds an Associate's Degree in Early Childhood Education from Johnson County Community College, which has informed their leadership style and team development approach.
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