Allie Weippert is a seasoned professional in IT service management, currently serving as Service Optimization Manager and previously as Service Delivery Manager at Five9 since July 2023. Prior to Five9, Allie held several roles at Medtronic from May 2017 to July 2023, including Sr. IT Supervisor, where responsibilities included leading the ITSM Virtual Assistant project team and managing a team of 22 technicians and developers. Allie's expertise encompasses project management with tools like VersionOne, Power BI, and Miro, as well as providing technical support and leading development initiatives for live chat support and IT services. Earlier experience includes a Technical User Support Analyst position at Winona State University from February 2014 to May 2017. Allie holds a degree from Winona State University, earned in 2017.
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