Amy N. is a seasoned technical writer with extensive experience in the software and publishing industries. Currently serving as a Technical Writer at Five9 since March 2021, Amy previously held the same role at Workday from August 2019 to February 2021, where responsibilities included communicating complex SaaS features and collaborating within agile teams. Prior to this, Amy worked at LexisNexis for over 14 years, advancing from Publishing Operations Trainee to Senior Content Operations Analyst, managing legal content and leading projects that significantly contributed to revenue generation. Educationally, Amy holds a Bachelor of Arts in English from the University of California, Berkeley.
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