Andrew Neal is an experienced WFO Engineer at Five9 since September 2020, with a strong background in various engineering roles. Prior to this position, Andrew served as an Implementation Engineer at Verint-Systems from January 2017 to September 2020, focusing on the installation and configuration of Verint software with a specialization in Quality Management (QM). Andrew has also worked as a Systems Engineer at Sun Valley Technical Solutions from August 2013 to December 2016 and held the position of National Repair Technical Lead at XO Communications from October 2009 to August 2013. Earlier in Andrew's career, experience included a role as Test Technician Level II at Jabil from October 1998 to February 2001. Andrew holds an Associate of Arts and Sciences (A.A.S.) degree in Electrical and Electronics Engineering from ITT Technical Institute-Troy, completed between 1997 and 1999, and graduated from Flint Southwestern Academy in 1997.
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