Andrew Willey

Andrew Willey is an experienced professional in technical account management and business operations, currently serving as a Sr. Technical Account Manager and Subject Matter Expert at Five9 since August 2020. Prior to Five9, Andrew contributed to Thruline Marketing from November 2016 to August 2020 as Sr. Manager of Business Operations Support, overseeing a technical and business operations team for a multi-brand contact center. Andrew's earlier roles include Business Insights Manager and Floor Manager at Thruline Marketing, where operational insights and team leadership were key responsibilities. Additionally, Andrew has an extensive tenure at T-Mobile, spanning from February 2006 to June 2012, where various analyst positions were held to enhance customer experience and operational quality. Andrew began a career in retail management at RadioShack and holds a BS in Communication Studies from The University of Kansas, earned in 2004.