Arthur Martinez is an accomplished solutions consultant with extensive experience in contact center consulting, workforce management, and call quality. Currently at Five9 since April 2020, Arthur has previously held key roles at Verint, NICE_Ltd., Adtech Global, CSI Tech, Monitronics International, JPMorgan Chase, Caremark, and Sprint, where responsibilities ranged from application learning and business development to directorship and vice presidency positions in workforce optimization. With a BBA in Finance from The University of Texas at Arlington, Arthur has developed expert-level consulting skills in workforce management practices and call center quality, contributing to the success of various organizations throughout a career spanning over two decades.
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