Ashish Umrani is a seasoned technology professional with extensive experience in cloud operations and software engineering. Currently serving as Principal Cloud Operations Architect and previously as Senior Manager of Sustaining Engineering at Five9, Ashish is pivotal in delivering tier 4 support for a comprehensive outbound call center service. Prior to Five9, Ashish held roles at Arris - Motorola Mobility - 4Home as Manager of Software Engineering, and at Covad Communications as VoIP Architect and Development Manager II, contributing significantly to the development of Business VOIP solutions. Earlier career stages include positions as Senior OSS Engineer at GoBeam, Inc., and System Analyst at Netformx, with foundational experience in systems engineering at Infogain and TCS. Academic credentials include an M Tech in Reliability Engineering from the Indian Institute of Technology, Bombay, and a B.E. in Instrumentation from Marathwada University.
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