Charm Joaquin is a skilled CS Ops Engineer at Five9 since August 2021 and has been a freelance esports broadcaster, known as QueenToyo, specializing in PUBG Mobile and Farlight84 since November 2020. Prior experience includes serving as Team Lead at Full Potential Solutions and holding various training roles at Sitel Group and Concentrix. Charm also worked as a Team Leader at Convergys prior to transitioning to training positions. Educational background includes studies at the University of the Philippines from 2010 to 2013 and La Salle College Antipolo from 2006 to 2010.
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