Dana Odom is an accomplished Enterprise Customer Success Manager at Five9, with an extensive background in business operations and customer success. Previous roles include Business Operations Manager and Customer Success Leader at Cisco, where Dana led project management initiatives, analyzed business efficiencies, and implemented successful customer satisfaction programs. Prior experience consists of strategic initiatives in Service Lifecycle Management and Account Service Management at Secureworks, focusing on large-scale product launches and maintaining client relationships. Dana also served as an Instructor for the American Red Cross, certifying over 500 individuals in lifesaving courses, and began a career as an Education and Administrative Assistant at PPS Plus Software. Dana holds a Bachelor of Arts in Criminal Justice from Valdosta State University.
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