Daniel Doroshkin is an experienced Cloud Engineering Manager at Five9, specializing in Workforce Optimization Systems since July 2022. Prior to this role, Daniel served as a Customer Service Manager at Enghouse Interactive for a decade, overseeing a global technical support team and enhancing operational efficiency. Daniel's technical background includes positions as a Systems Engineer at Clever Devices and a Product Support Engineer at Verint, focusing on VoIP troubleshooting and systems integration. Earlier roles include technical leadership in support teams at Enghouse Interactive and customer support engineering at Sonus and Rostelecom, where Daniel contributed to building IT infrastructure and providing technical solutions. Daniel holds a Master’s degree in Physics from ITMO University and has a background in finance management.
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