Darcy Andersen is a seasoned professional in engagement analytics and customer support, currently serving as Lead Engagement Analyst at Five9 since 2020, following a progression from Senior Engagement Analyst. Prior experience includes a role as Senior CRM Consultant/Project Manager at Eventus Solutions Group, where expertise in optimizing customer experiences was demonstrated across various sectors, and a tenure at Constant Contact involving team management and product ownership within Salesforce. Earlier roles at Quark included Director of Global Operations and General Manager, focusing on customer retention, operational efficiency, and strategic initiatives. Education includes studies at Colorado State University and Laramie County Community College, with a diploma from Wheat Ridge High School.
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