Diego A.

Diego A. currently serves as a Majors Customer Success Manager for Strategic Accounts at Five9, starting in June 2025. Previously, Diego held roles as a Sr. Customer Success Manager at project44 and Sprinklr, managing high-value portfolios and driving strategic operational strategies for major global brands such as Microsoft, Cisco, and Honda. At Alida, Diego effectively managed a $6M ARR portfolio, implementing successful retention strategies and increasing upsell opportunities. Early career experiences include project management roles at Finn AI and Tessellate Inc. Consulting, as well as leadership positions at TELUS Communications, where performance coaching and cross-functional team management were key responsibilities. Diego holds a Bachelor's of Arts in Communications from Simon Fraser University, a Supply Chain Management certificate from SAIT, and a degree in Communication Science from San Martin de Porres University.