Diego Rivera

Diego Rivera is a bilingual Enterprise Solutions Consultant at Five9, specializing in Cloud management and Contact Center solutions since May 2022. With previous experience as a System Administrator at Heard & Smith, LLP, and roles at Presence Technology, including Manager of Technical Support for the United States and Latin America, Rivera has a robust background in customer engagement, technical support, and process improvement. Key achievements include the implementation of a quantitative qualification system that improved partner technical independence and recognition for maintaining customer satisfaction during significant organizational changes. Rivera holds a Master's degree in Electrical and Computer Engineering from the University of Kentucky and a BA in Electronic Engineering from Universidad de Los Andes.