Elizabeth Hinde is a Senior Technical Writer with extensive experience spanning over 20 years in the field. Currently, they document cloud-based Intelligent Virtual Agents at Five9, where they work in an Agile environment. Previously, Elizabeth held roles at Quest Software as a Technical Writer, where they managed user documentation and collaborated within UX teams. Earlier in their career, they served as an Academic Support Officer and Information Services Writer at RMIT University and contributed to technical writing at Open Networks, focusing on user guides and automation. Elizabeth earned a Bachelor of Applied Science in Mathematics from RMIT University.
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