Ellen C. possesses extensive experience in workforce optimization and management, currently serving as Manager of WFO Consultant Services at Five9 since April 2020. Prior roles include Senior WFO Consultant and WFM Specialist at Coordinated Systems, Inc. and various positions at Verizon Wireless from 1994 to 2021, culminating as Customer Retention Supervisor. Ellen has demonstrated expertise in developing process improvement strategies, managing and mentoring teams, and fostering exceptional client relationships. Educational background includes a degree from the University of Portland, obtained between 1989 and 1993.
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