Gen Miner is an experienced professional specializing in AI solutions and customer experience management, currently serving as a Pre-Sales Solutions Engineer and AI Consultant at Five9 since June 2022. With a background that includes ownership of Bricks & Minifigs Idaho Falls and Catalyst Careers, Gen provides business consulting and career coaching to small and medium-sized enterprises. Previous roles include IT Digital Product Owner at Young Living Essential Oils, where significant improvements to customer service tools were made across 15+ countries, and various positions at eBay, focusing on knowledge management and customer experience enhancement. Gen's educational credentials include ongoing studies in Instructional and Communication Design at Salt Lake Community College.
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