Hélder Santos

Hélder Santos is a Site Reliability Engineer with extensive experience in cloud platforms including Azure and AWS, as well as various DevOps tools such as Ansible and Terraform. Hélder worked as a System and Network Administrator at the Faculdade de Engenharia da Universidade do Porto from 2000 to 2015 before serving as a Network and Security Administrator at UP Digital, Universidade do Porto from 2015 to 2017. Following this, Hélder held positions as an Infrastructure Engineer at Farfetch and a Site Reliability Engineer at Talkdesk until 2023, when they began a new role as a Senior Observability Engineer at Five9. Hélder also holds a specialization in Multimedia Technologies from Faculdade de Engenharia da Universidade do Porto and a degree in Information Systems and Multimedia from ISLA - Instituto Politécnico de Gestão e Tecnologia.