Jaime Schulz is a seasoned CX Platform Engineer at Five9, with extensive experience in customer experience solutions and telephony support. Previous roles include Principal Architect / Lead at Nuance Communications, and Customer Experience Solutions Consultant at Online Business Systems, where Jaime served as a technical instructor for Genesys courses. Earlier experience encompasses positions at Morgan Stanley, Bell, CGI, and Sangoma Technologies, focusing on administration and support of various call center infrastructures and telephony systems. Jaime holds a Bachelor’s degree in Computer Science from Concordia University and additional certifications in Cisco networking.
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