James Hatfield is a seasoned professional in the technology sector, currently serving as Senior Director of AI and Automation Partner Enablement at Five9 since June 2022. Previously, James held various roles at CDW from March 2009 to June 2021, including Principal Field Solution Architect and Advanced Technology Account Executive within the Contact Center domain. James has a strong background in Unified Communications, having led teams at multiple companies, including positions as Unified Communications Team Lead at CDW, President of Dover Tech, Team Lead at Sentinel Technologies, and Managing Partner at Wingspan. Early career experience includes Convergence Practice Manager at Network Data Systems and Networking Division Manager at ACRUX Integrated Solutions, Inc. James's educational background includes studies at Rock Valley College from 1991 to 1993.
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