Jeff Swallows is an experienced Platform Engineer at Five9, where responsibilities include engineering solutions since October 2021. Prior experience includes a role as a Contact Center Technology Consultant at SSI from October 2012 to October 2021, focusing on the design, building, and troubleshooting of Aspect and Cisco UCCE contact centers for diverse clients. Jeff also served as a Technical Account Manager at Varolii from January 2011 to January 2012, delivering technical expertise for intricate call center and IVR solutions. Earlier in Jeff's career, a position as a Sr System Consultant at Wachovia Bank from January 1997 to December 2010 involved providing strategic direction for new contact management systems and overseeing their implementation and upgrades. Jeff's educational background includes studies in Business/Commerce at Clairemont High School.
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