Jeffrey Gonida is an experienced Platform Engineer at Five9, where tenure includes roles such as Senior Manager of Implementation Services and Manager of Professional Services since December 2011. In these positions, responsibilities involve implementing and troubleshooting the Five9 Virtual Call Center suite solutions in various customer environments and managing multiple Implementation projects. Prior to Five9, Jeffrey worked at AT&T as a Technical Support Representative from January 2008 to July 2011, focusing on troubleshooting T1 line issues, and held the position of Technical Support Engineer for Dell Consumer at TELUS from February 2006 to July 2008, providing support for software and hardware related to desktops, laptops, and printers. Jeffrey earned a Bachelor's degree in Management Information Systems from Ateneo de Zamboanga University.
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