Jeremy Sheppard is an experienced voice engineer currently serving as a Sr Voice Engineer at Five9 since August 2021. Prior to this role, Jeremy held various positions at Aspect Software from April 1995, including Voice Engineer and Sr Principal Engineer for Software Quality Assurance (SQA), where responsibilities included new product integration and certification testing for third-party integrations with Aspect Call Center APIs. Jeremy also worked as a Principal SVT Engineer at Sonus Networks from March 2015 to January 2018 and served as a Sr Principal Engineer at Aspect Software (APAC) from April 2004 to February 2015, focusing on QA support and ensuring functionality during Agile development sprints.
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