Jessica Alexander

Jessica Alexander is a highly motivated Solutions Architect who currently serves as the Senior Account Strategy Director at Five9. With a 1st class honours degree from the University of Ulster, Jessica has over seven years of experience in contact centre strategic planning, resource planning, and customer experience call routing. Previously, Jessica held roles as a Senior Consultant at Davies and a Resource Planner at Saga plc., where they achieved significant improvements in service delivery and resource allocation. Known for a tenacious and proactive approach, Jessica demonstrates strong business acumen and a methodical approach to problem-solving.