Kirk Yoder is an experienced professional in workforce optimization and contact center solutions, currently serving as a WFO Solutions Consultant at Five9 since February 2017, where responsibilities include consulting on the Five9 VCC cloud contact center solution. Prior experience includes working as a Solutions Architect in Avaya's Professional Services from May 2006 to February 2017, focusing on the deployment of workforce optimization solutions, and as a System Integrator II, developing strong customer relationships. Kirk's career began at NICE Systems as a Tech Support Engineer, providing support for call recording infrastructure, and at Avaya Inc. from 1993 to 2002, where roles included Proposal Manager and Senior Call Center Consultant, responsible for managing sales proposals and supporting customers throughout contract phases.
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